Refund policy

Embers & Thyme Return & Refund Policy

We want you to be completely satisfied with your purchase from Embers & Thyme. If for any reason you are not happy with your order, we’re here to help!

Returns You may return any item within 30 days of receiving it. To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging. To initiate a return, please contact us at info@embersandthyme.com with your order number and reason for return. We will provide further instructions and a return address.

Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 5-7 business days and will be applied to your original method of payment. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

Exchanges If you receive a damaged or defective item, we are happy to exchange it for the same item. Please contact us within 7 days of receiving the item, and we will guide you through the exchange process.

Non-Returnable Items Due to the nature of some of our products, certain items cannot be returned. These include any perishable items, personalized items, or items marked as "final sale."

Contact Us If you have any questions about our return and refund policy, please reach out at info@embersandthyme.com. We’re here to help and ensure your experience with Embers & Thyme is as pleasant as possible.