Shipping policy
Embers & Thyme Shipping Policy
At Embers & Thyme, we’re committed to getting your order to you quickly and safely. Please review our shipping policy for details on processing times, shipping options, and delivery times.
1. Processing Time Orders are processed within 2-3 business days after they are placed. Once your order is processed, you will receive a confirmation email with tracking information (if applicable). Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times Shipping rates are calculated at checkout based on your location and chosen shipping method. Delivery times vary depending on the shipping option selected and your location. Estimated delivery times will be provided at checkout.
3. Domestic Shipping We offer standard and expedited shipping options within the United States. Standard shipping typically takes 3-7 business days after processing, while expedited options may deliver within 1-3 business days.
4. International Shipping We currently ship to select international locations. Please note that delivery times for international orders may vary and can take up to 2-4 weeks depending on customs clearance and local postal services. International customers are responsible for any customs fees, duties, or taxes that may apply.
5. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment. Please allow up to 24 hours for tracking information to update.
6. Shipping Delays While we aim to deliver orders within the estimated timeframe, unforeseen delays may occur due to factors outside our control, such as carrier delays or customs processing. We appreciate your patience and understanding in these situations.
7. Contact Us If you have any questions about your order or need assistance with shipping, please contact us at info@embersandthyme.com. We’re here to help!